Starting New Water, Sewer & Trash Service

To START new service, complete this form, call 937-748-9721 or email the Utility Department. 

To END service, complete this form, call 937-748-9721 or email the Utility Department.

City Info Needed

To start a new service we need to know the following information:
  • Are you buying or renting the home? If you are renting, we need to know who the owner is, and their mailing address.
  • We need to have your address, phone number and/or any contact phone number you would like to provide.
  • In whose name would you like the account?
boy drinking a glass of water

New Resident Info to Know

  • Once you have signed up for water and sewer service, you will need to specify a date for the City to read your water meter to begin the service.
  • Your water, sewer and trash bill is due the 20th of each month. There is a 10% late fee for any payments received after the 20th of each month. All bills are mailed by the 1st of each month, so if you do not receive a bill by the 5th of each month, please call 937-748-9721 for your bill amount. Rumpke will bill you separately for toter rental fees.
  • Trash collection is mandatory and offered every Thursday or Friday, depending on your address, by Rumpke. Visit the Trash Collection page  for your service day and other information. Take everything to the curb the night before your scheduled service day to ensure timely pick up.
  • You can use your own trash cans and trash bags. If you choose, you can rent a toter from Rumpke for $3 per month per toter, by calling 1-800-828-8171, visiting www.rumpke.com or emailing newcustomer02@rumpke.com. Rumpke will bill you separately every three months for toter rental.
  • Recycling is collected on an every other week basis. Recycling toters are provided by the City. If your home does not already have one or you want a new container, click here or  call 937-748-0020 and we will deliver one to you. Please click on the following link for more information about the City's Recycling Program and schedule. 
  • Rumpke will pick up yard waste April 1 - December 31. Yard waste must be placed in special environmentally friendly composting bags--available at any local hardware store or a container clearly marked "Yard Waste." Loose shrubbery must be bundled and tied in lengths no larger than 4 feet long and 2 feet wide. Bundles should not exceed 50 lbs.
  • Rumpke will collect properly prepared large items on your scheduled service day. Please notify Rumpke 24 hours in advance to review preparation guidelines. Mattresses, box springs and upholstered furniture must be wrapped and sealed in plastic prior to collection. Freon must be properly removed. Visit www.rumpke.com for details.
  • No construction materials, such as drywall, ceramic tile or concrete can be picked up.